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Review Me Too is an effective platform for managing online reputation. It allows businesses to showcase positive reviews and address negative feedback, improving their online presence. The Quick Start Guide outlines the steps to set up an account, invite customers to leave reviews, respond to reviews, and use the platform’s features. By following this guide, businesses can start leveraging customer reviews to attract new customers and increase sales.
Updating password ensures your account security.
As soon as you’re logged in with the credentials provided in the welcome email, you’re advised to update the default password by clicking Settings in the top-right corner and then – Account.
You’ll be presented with the field to enter your New Password. Repeat the same password in the Confirm Password field and click Save. Please store your password securely.
From now on, please use your new password for account login.
After updating the account password, the next step to take is connecting platforms where you receive reviews.
To do so, firstly click Settings in the top right corner, then click Integrations.
We have more than twenty review platforms available to integrate. To integrate your platform, just click Integrate under each platform.
After clicking Integrate, you will be presented with the on-screen instructions, guiding you through the platform integrating process.
For instance, the following picture shows the integration instruction of Facebook page.
Now, as you have your review platforms integrated, software automatically starts populating platform feed with reviews (this process could take some time).
On the left sidebar of Reviews section, you will see the list of integrated platforms with rating and number of reviews.
On the right sidebar, you can search and find reviews by entering keywords, filter reviews by Assessment, Type, Answer and Date.
We also give you an opportunity to monitor and respond to all reviews right from the platform.
To do so, just go ahead and click Reply button on each review
Review Link is the link your customers visit for leaving a review. You can customize review link by clicking Settings and then Review Link.
From Review Link you can change the review link URL and link preview title.
You can also edit landing page logo, copy and image (size – 720px x 900px) by clicking Edit.
Landing page is mobile-friendly.
On Platform Choice section, you can disable or enable platforms you’d like to showcase on the landing page link.
Negative Feedback section shows the page your customers are presented with when they want to write 1, 2 or 3-star review.
In this case, we ask your dissatisfied customer to leave their contact information to follow-up later on, in order to answer their concerns privately.
If they want to write 4 or 5-star review, Negative Feedback page will not be presented.
Showing Negative Feedback page / Internalizing negative feedback is optional, and you can disable it by clicking Settings → Review Link and choose Star filter disabled.
Private Feedback section shows the page your customers see when they want you to leave a private feedback from your review link.
You can request reviews by clicking Get Reviews on the left sidebar and start requesting reviews via WhatsApp, SMS, Email or QR Code.
To send review requests, you can upload a CSV file or input contact details manually.
Make sure you have consent to send messages. Check I have consent to send messages to this contact and then click Request a review.
Once you are in Get Reviews section, just scroll, and you can customize review request templates for WhatsApp, SMS and Email.
You can optionally Send an automatic SMS/Email reminder every 3 and/or 7 days if the customer did not leave a review.
We give you an opportunity to edit SMS/Email reminder templates in Get Reviews section too.
We have five types of website widgets (Carousel, Feed, Video, Pop-up and Badge) showcasing 4 and 5-star reviews with text on your website.
You can further customize website widgets by enabling Dark mode, Hide scores of the integrated review platforms, Hide profile photos of the reviewers, Hide “leave a review” button under website widget.
After choosing your favorite website widget type with customization, simply copy the HTML code and paste it on your website
With social sharing feature, you can connect your Facebook and Instagram accounts, customize the post template and start sharing reviews from the Reviews section by clicking Share on Social.
Dashboard/analytics section enables you the opportunity to visualize your growth with charts, populated with data that’s updated once a day.
Dashboard/analytics section shows Number of New Public Reviews; Reviews Growth chart, representing the number of reviews over time; Average Rating Growth representing the average of the reviews over time, which have been normalized on a scale from 1 to 5.
Reviews Funnel consists of:
Invites Sent: Total number of email, SMS and WhatsApp campaigns sent in the selected time frame.
Total Visits: The total number of visits to your Review Link in the selected time frame.
QR Code Visits: the total number of visits to the Review Link deriving from the QR code in the selected time frame.
New Public Reviews: reviews on public platforms (e.g. Google) in the selected time frame. Video reviews and private reviews are excluded.
Negative Feedbacks: private reviews resulting from negative customer experiences in the selected time frame.
To receive email notifications for new reviews, please go to Settings, then click Notifications.
Make sure Notifications toggle is on. Then go ahead and enter your email in the following fields: Email for notifications and Email for replies to review requests
SMS Service enables you to connect your own messaging provider to send SMS review requests. If you are sending SMS to United States numbers, your connected phone must have an approved 10DLC or toll-free campaign.
To access SMS service, click Settings → SMS Service
Set up Twilio by entering Account SID and Auth Token. Once you’re done, click Save to save changes.
Questions about Review Me Too Setup Guide? Get in touch with us!
If you have any questions or need assistance with the Review Me Too setup guide, we are here to help. Please feel free to reach out to us at hello@reviewmetoo.com with any inquiries or concerns.
Our team of experts is dedicated to providing exceptional customer service and support to help you get the most out of our platform. Whether you are just starting out or need help with a specific feature, we are here to help.
So don’t hesitate to contact us via email at hello@reviewmetoo.com. We look forward to working with you!